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FAQ
Category Sub-Category Question Answer
Recovery
Solution
Factory Reset
How can I perform a
factory reset if I can’t
access the phone’s
setting menu?
How to perform a factory reset:
1. Turn the power off.
2. Touch and hold the following keys at
the same time for less than 8 seconds:
Power/Lock Key
+ the down
Volume Key + Home Key.
Attention:
If a factory reset is performed, all installed
applications and user data will be erased.
Please remember to back up any important
data before performing a factory reset.
Battery
installing
Phone locked-up and
does not function
Remove the battery and install it to restart
your phone again. (similar to how you may
restart your PC/computer).
Power Reset
In the case of a malfunction or lock up error,
press and hold the Power/Lock Key for 8
seconds to reset the phone.
This is a step-by-step guide for frequently asked questions. If you run into
a problem or are having trouble with a feature, take a look at this section
before you contact the Customer Information Center. Thank you.