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FAQ
Email Information
Why am I unable to access Email on my LG Enlighten
TM
?
You may need to manually set up your account as a POP3 or IMAP4
account.
Why can’t I open email attachments?
To view some file types, you must first download the applications (from the
Android Market) that can access those file types.
File types supported by the Email application
- Image: JPG/JPEG, BMP, PNG, GIF, WBMP
- Audio: mp3, wma, 3gp, wav, amr, ogg, midi(mid), aac, m4a
- Video: 3gp, 3g2, mp4, wmv
- Document: MS Office 2003, 2007 (doc, xls, ppt, docx, xlsx, pptx), pdf, txt
Other Email-Related Issues
Why can’t I connect to the Mail Server?
If you are unable to connect to the Mail server but other applications are still
able to access the data network, you will need to contact the Email server
manager.
Why won’t the phone open a file that is supposed to be supported
by the phone?
If you are unable to open an image, video, audio, or other attached file, it’s
possible that the file was saved with the wrong file extension.
Why do my Exchange emails only go back a few days?
Exchange accounts set up on your phone will only synchronize for a specific
number of days. Check your settings, the options available are: One day,
Three days, One week, Two weeks, and One month.