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Warning
Take precautions when using an Unlock
Pattern, PIN, or Password. It is very
important that you remember the screen
unlock information you set. You are allowed
5 attempts to enter your screen unlock
information. If you used up all 5 opportunities,
you will have to wait 30 seconds to attempt
unlocking the phone again.
When you can’t recall your Unlock
Pattern, PIN, or Password:
If you logged into a Google account on the
phone and failed to use the correct pattern
5 times, tap Forgot Pattern? You will
be required to sign in with your Google
account and prompted to create a new
unlock pattern.
If you haven’t created a Google account
on the phone or you forgot your PIN or
Password, you need to perform a hard reset.
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Caution
If you perform a hard reset, all user
applications and user data will be deleted.
Please remember to back up any important
data before performing a hard reset.
Turn the power off.1
Press and hold the following keys at the 2
same time for 10 seconds: Power/Lock
Key + Down Volume Key.
When the phone starts vibrating, release 3
the keys.
Use the Volume Keys to scroll to
4 Yes --
delete all user data and press the Menu
Key
.
Use the Volume Keys to highlight 5 reboot
system now and press the Menu Key
.
5. Using Safe Mode and Hard
Reset
Using Safe mode
To recover your phone when malfunctioning.
Turn off your phone and reboot. When the 1
LED lights of the touch keys a turns on, press
and hold the Up Volume Key. Your main
screen will then be displayed with the words
"Safe mode" in lower left corner.
From the Home screen, tap the
2
Menu Key
and tap
Settings
>
Applications
>
Manage applications
.
Choose the application you wish to uninstall
3
and tap
Uninstall
and
OK
to confirm.
Important notice