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Please check to see if any problems you have encountered with the phone are described in this
section before taking the phone in for a service or calling the Customer Service Center.
Q&A
Q
How do I view the list of outgoing calls,
incoming calls and missed calls?
A
Tap the
Phone
quick key and tap the
Call
log
tab
Q
Why is the connection inconsistent or not
audible in certain areas?
A
When the frequency environment is
unstable in a certain area, connection may
be inconsistent and inaudible. Relocate to
another area and try again.
Q
Why is the connection inconsistent or abruptly
disconnects even when established?
A
When frequency is unstable or weak, or if
there are too many users, a connection may
be cut off even after it was established.
Please try again later or attempt again after
relocating to other areas.
Q
Why won't the LCD turn on?
A
Remove the battery, then replace it. Then
turn on the power. If there is no change,
fully charge the battery and try again.
Q
Why does the phone heat up?
A
The phone may get hot when there is a very
long call duration, when games are played
or even when surfing the Internet for a long
time. This has no effect upon the life of the
product or performance.
Q
Why does the battery run out so quickly
during normal use?
A
This may be due to the user environment, a
large number of calls or a weak signal.
Q
Why is no number dialed when an Address
Book entry is recalled?
A
Check that the number has been stored
correctly by using the Address book Search
feature. Re-store them, if necessary.
Q
The screen got frozen. How can I solve this
problem?
A
Press and hold the Power/Lock Key for 10
seconds to turn it off. Then, press and hold
the Power/Lock Key again for 3 seconds
to reboot the phone.