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Reference information
• TROUBLESHOOTING
The following table lists some common problems and their solutions.
Problem Possible cause Possible solution
My phone
isn’t charging
The charger and phone aren’t
properly connected
Securely connect the
charger to the phone
The charger is not properly
plugged into the wall
Ensure the charger is
plugged in correctly
My phone
isn’t making/
receiving calls
The battery isn’t charged Charge the battery
The signal strength is poor
If you are indoors,
move toward a
window
I can’t listen
to my voice
messages
You don’t have
voicemail service
Call your wireless
provider
You haven’t setup your
voicemail service with your
wireless provider
Call your
wireless provider
You haven’t saved your
voicemail number to
your phone
See “Message center
number” on page 35
You’ve forgotten your password
or are entering it incorrectly
Call your
wireless provider
The voicemail number you’ve
saved to your phone is incorrect
Call your
wireless provider