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Find your model number and serial number (IMEI)
If you need to contact Nokia Care or your service provider, you may need info, such as your phone's model number and serial
number (IMEI). To see the info, on the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > about >
More info.
You can also find the info on your phone label, which is located under the back cover.
Tip: To view your phone's IMEI number, dial *#06#.
Product and safety info
Network services and costs
You can only use your RM-983 device on the LTE 700 (17), 850 (5), 1700 (4), 1900 (2), 2600 (7), Carrier Aggregation 4+17, 17+2;
WCDMA 850, 900, 1800, 1900; and GSM 850, 900, 1800, 1900 MHz networks. You need a subscription with a service provider.
Using some features and downloading content require a network connection and may result in data costs. You may also need
to subscribe to some features.
At the request of your network service provider, your device may collect and report Customer Proprietary Network Information,
which may include information such as: technical configuration, type, destination, location, and amount of use of any
telecommunications services to which you are subscribed. Please see our Privacy Page at www.nokia.com/privacy, or contact
your network service provider for more info.
Important: 4G/LTE might not be supported by your network service provider or by the service provider you are using
when traveling. In these cases, you may not be able to make or receive calls, send or receive messages or use mobile data
connections. To make sure your device works seamlessly when full 4G/LTE service is not available, it is recommended
that you change the highest connection speed from 4G to 3G. To do this, swipe left on the start screen, and tap
Settings > cellular+SIM. Switch Highest connection speed to 3G.
For more info, contact your network service provider.
Make an emergency call
Important: Connections in all conditions cannot be guaranteed. Never rely solely on any wireless phone for essential
communications like medical emergencies.
Before making the call:
• Switch the phone on.
• If the phone screen and keys are locked, unlock them.
• Move to a place with adequate signal strength.
1. Press
, and tap > .
2. Enter the official emergency number for your present location. Emergency call numbers vary by location.
3. Tap call.
4. Give the necessary info as accurately as possible. Do not end the call until given permission to do so.
You may also need to do the following:
• Put a SIM card in the phone. If you don’t have a SIM, tap emergency call when you get an error message about a missing
SIM.
• If your phone asks for a PIN code, tap emergency call.
• Switch off the restrictions in your phone, such as call restriction, fixed dialing, or closed user group.
• When you switch your phone on for the first time, you are asked to create your Microsoft account and set up your phone.
To make an emergency call during the account and phone setup, tap emergency call.
• If the mobile network is not available, you may also try making an internet call, if you can access the internet.
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