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Troubleshooting: Q&A
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Display
Q: Why do missing, discolored, or bright dots appear on the
screen every time I turn on my device?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Log
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all events,
select Applications > Log > Options > Filter > All
communication. Also if you change the (U)SIM card, the
log information is cleared.
Memory low
Q: What can I do if my device memory is low?
A: You can delete the following items regularly to avoid
memory getting low:
• Messages from Inbox, Drafts, and Sent folders in
Messaging
• Retrieved e-mail messages from the device memory
• Saved browser pages
• Images and videos in Gallery
To delete contact information, calendar notes, call timers, call
cost timers, game scores, or any other data, go to the
respective application to remove the data. If you are deleting
multiple items and one of the following notes is shown: Not
enough memory to perform operation. Delete some data
first. or Memory low. Delete some data., try deleting items
one by one (starting from the smallest item).
Installation files (.sis) of applications that are stored in the
device memory remain in the memory after the application
has been installed to a compatible miniSD card. Remove such
installation files from the device memory. To do this, first
backup the installation file to a compatible PC using Nokia PC
Suite, then remove the installation file from the device
memory using File manager (see “File manager”, p. 5).
Q: How can I save my data before deleting it?
A: Save your data using one of the following methods:
• Use Nokia PC Suite to make a backup copy of all data to a
compatible computer.
• Send images to your e-mail address, then save the images
to your computer.
• Send data using Bluetooth connectivity to a compatible
device.
• Store data on a compatible memory card.