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Troubleshooting
Troubleshooting
Please contact your dealer, if any problem persists, or if your problem is not dealt with
here.
Problem Cause Remedy
Phone will not switch on. The network you are using
and the condition of the
battery can affect battery
life.
Check that the battery is
fully charged and
correctly connected to the
phone.
Short battery life for a
new battery.
The network you are using
and the condition of the
battery can affect battery
life.
Leaving Bluetooth
®
on
reduces standby battery
life by about 20%.
Turn Bluetooth
®
off if you
are not using it.
Short battery life for an
old battery.
The battery has worn out Replace with a new fully
charged battery.
The charging indicator
does not light, the battery
level indicator does not
appear and the phone
cannot be switched on
when charging.
The battery is not attached
to the phone or when the
battery has been deeply
discharged the phone will
take a short time until the
indicator lights.
Leave the phone charging
the battery for a few
minutes before the
indicator is lit and
attempting to switch it on.
Battery fails to charge. The battery is not attached
to the phone.
Ensure the battery is fitted
to the phone prior to
commencing charging.
Battery has been
connected to the phone
after the Fast Travel
Charger has been switched
on.
Charge fault icon (F)
on phone with charge
LED on, while charging
the battery.
The charging temperature
limits have been
exceeded.
Leave the charger
connected. Charging will
automatically resume
when the temperature
falls.