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Troubleshooting
Troubleshooting
Charge fault icon (F)
on phone with charge
LED off, while charging
the battery.
There is a problem
charging the battery.
Disconnect then reconnect
the charger. If the problem
persists, contact your
service provider.
Calls cannot be made. The phone is locked. Enter the lock code to
unlock the phone.
Outgoing calls are barred Disable the outgoing call
barring, or barred dial.
The phone is not
registered to a network.
Move to a coverage area
and operate your phone
after it has registered with
a network.
Calls cannot be made
from Fixed Dial Store.
Check your SIM supports
Fixed Dial.
Check if the Fixed Dial is
switched on.
Check the phone number
is stored in the Fixed Dial.
Calls cannot be received. The phone is not switched
on.
Switch the phone on.
Incoming calls are barred. Disable the incoming call
barring.
The phone is not
registered to a network.
Move to a coverage area
and operate your phone
after it has registered with
a network.
Emergency calls cannot be
made.
You are not in a GSM
coverage area.
Check that the antenna
symbol S is displayed –
move to a coverage area
and operate your phone
when the antenna symbol
is displayed.
Phone numbers cannot be
recalled from Contacts
List
The phone is locked. Enter the lock code to
unlock the phone.
Phone number has been
restricted.
Switch off restriction.
Problem Cause Remedy