Polycom 650 Cell Phone User Manual


 
Troubleshooting Your Phone
6 - 3
Access to Screens and Systems
Symptom Problem Corrective Action
There is no response when you
press a feature key.
The SoundPoint IP 650 phone is
not in an active state.
Do one of the following:
Press the keys more slowly.
To confirm that the line is active, press
the Menu key, and then select Status
> Lines > Line Information. From the
Line Information page, verify that your
phone line is registered.
Contact your system administrator.
The screen shows “Network Link
is Down”.
The LAN cable is not properly
connected.
Do one of the following:
Check termination at the switch or hub
(furthest end of the cable from the
phone).
Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
Contact your system administrator.