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Installation and User’s Guide
Frequently asked questions — Messages
164
The backlighting on my display screen keeps disappearing.
• The LCD backlighting will turn off after 20 seconds if you have
not pressed a key or the trackwheel.
Messages
Why did I have two messages on my handheld before I turned
on the radio?
• These messages are pre-loaded to help you learn about the
handheld when you first receive it.
Why are my messages not being sent out?
You can tell that messages have not been sent because they have a
clock icon beside them.
• Check that the handheld’s radio has been turned on (select
the TURN WIRELESS ON icon), and check that you are
within range of network coverage (check the coverage
indicator in the Home screen). See page 45 for more
information.
I am not being notified when new messages arrive, even
though I have set the handheld to notify me.
• Ensure that the volume setting of the notification options is set
to either Low, Medium, High, or Escalating, rather than Off.
With the volume set to Off, the beeper will not sound when
new messages arrive.
• Ensure that the Level 1 Only setting in your notification options
is set to No. When this field is set to Yes, you will only be
notified of level 1 messages, rather than all messages. See
page 154 for more information on the notification options.
• In the Notify screen, set the Repeat Notification field to Low,
Medium, High, or LED only so that you are reminded of
unread messages on your handheld.