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• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your
phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Fixed dialing, 36
Call blocking, 35
Call forwarding, 33
Switch the active phone number, 39
My phone number appears as Unknown in the phone application
If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in
the phone application. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click SIM Card. Highlight the
phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Press the Enter key.
I cannot check my voice mail
Try performing the following actions:
• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using
a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate
phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service
provider or administrator.
I cannot make calls using a voice command
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device
supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language
options. Certain languages might not be supported.
Related topics
Bluetooth technology, 211
Change the language for voice commands, 46
User Guide
Phone
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