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■
If this can’t be avoided, please make
sure it’s locked in the boot or locked in
the glove compartment.
■
Never loan your phone to someone else.
How to claim:
■
Report the loss, theft or damage to
Orange as soon as possible.
■
Loss, theft or malicious damage claims
must be reported to the police
■
immediately (or as soon as possible
within 24 hours of discovery).
■
To make a claim or to have your phone
barred to prevent unauthorised use
simply call Orange customer services.
■
To speed up your claim make a note of
the key facts before calling, eg, time of
theft, where you lost it, how it got
damaged and what the damage is,
steps taken to recover your phone and
any other relevant details. You must
provide any assistance and/or
information that Orange reasonably
requests in connection with the
replacement of your phone.
■
Remember, if your phone is stolen or
maliciously damaged we need a crime
reference number or a lost property
number if it is lost.
■
Once your claim is agreed, and the
administration fee of £15 is paid,
Orange will despatch your replacement
phone. Please see the Orange Care
terms and conditions in the reference
section for more information.
Small Business customers opening an
Orange account receive Orange Care free
of charge for the first 12 months. Small
Business customers will receive a free
replacement for their lost, stolen and
damaged phones which will be sent out
within 24 hours of our acceptance of your
claim.
ensure your phone is secure
Orange Care
Life’s difficult enough, without having to
worry about the expense and hassle of
replacing your phone.
With Orange Care you get:
■
Worldwide cover for 12 months against
loss, theft, accidental or malicious
damage and handset breakdown.
■
A replacement phone of the same
model despatched within 24 hours of
our acceptance of your claim, to any
UK address.
■
The same number and the same service
on your replacement Orange phone that
you enjoyed on your old one, so you’re
never out of touch for long.
■
Great value cover for £5 per month.
To get Orange Care call customer services
on 150 if you are a pay monthly customer
or 450 if you are a pay as you go
customer.
Note: Orange Care includes insurance and
warranty which is subject to terms and
conditions and exclusions as stated in the
reference section. You should read these
carefully.
Protecting your phone
Accidents happen – which is why we offer
Orange Care. However, we do ask that
you take good care of your phone and
follow just a few basic steps to help
protect your phone:
■
Don’t leave your phone unattended in
a public place.
■
Don’t leave your phone in a vehicle.
ensure your phone is secure
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