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claims, to arrange repairs and issue
replacement phones on behalf of the
insurer. For the purposes of this
Insurance “phone" means handset,
standard battery, SIM card and
charger, originally supplied as part of
the standard package.
2.3 The Insurance is arranged with an
authorised insurer whose details are
available upon request to HSBC
Insurance Brokers Limited, Quay
West, Trafford Wharf Road,
Manchester, M17 1PL.
2.4 The following paragraphs describe the
conditions and cover provided under
the terms of this Insurance which
forms part of a master policy arranged
by HSBC Insurance Brokers Limited
on behalf of Orange. This Insurance is
subject to the terms and conditions of
the master policy, a copy of which can
be obtained from HSBC Insurance
Brokers Limited. Requests should be
made in writing, stating your Orange
phone number.
3 cover for lost stolen and damaged
phones
Your phone which must be in your
possession or in the possession of an
authorised user is insured worldwide
subject to the terms and conditions of the
Insurance policy (see clause 6.14 in respect
of conditions outside the United Kingdom).
If your phone (or parts there of) is lost,
stolen or damaged you will be entitled to a
replacement or repair “free of charge”
subject to payment of the administration
fee as detailed in clause 9.6, subject to
compliance with all the following terms and
conditions of the policy. For your
information an authorised user is the
Orange registered customer, other users
officially notified to Orange by the customer
111
Orange Care terms and
conditions
1 interpretation
1.1 In these terms and conditions
Insurance refers to the provisions of
clause 3 and Warranty to the
provisions of clause 7, together
Insurance and Warranty are referred to
as Orange Care.
1.2 Orange Care is subject at all times to
the provisions of these terms and
conditions and does not apply and
cannot be purchased in relation to any
second line activated on your Orange
phone. (Orange Care only applies to
approved and Orange branded
phones).
1.3 To check whether your chosen service
plan includes Orange Care or requires
Orange Care to be purchased as an
optional extra please call 150 from
your Orange pay monthly phone or
07973 100 150 from any other phone.
Small Business customers should call
345 from their Orange phone or
07973 100 345 from any other phone
and Business Solutions customers
should call 158 from their Orange
phone or 07973 100 158 from any
other phone. Pay as you go
customers can purchase Orange Care
by calling 450 from their Orange
phone or 07973 100 450 from any
other phone.
2 insurance terms
2.1 Orange Personal Communications
Services Limited (Orange) is monitored
by HSBC Insurance Brokers Limited
which is a member of the General
Insurance Standards Council.
2.2 Orange is authorised by the insurer to
collect premiums, to accept or decline
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