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administration fee charged to your
account in advance of any repair or
replacement being undertaken.
Details of the current administration
fee are available on request from
Orange and are published in our
periodically updated price guide. The
administration fee is subject to change
and is payable in respect of all
accepted claims made under Orange
Care with the exception of those set
out in clause 9.6.1.
9.6.1 The administration fee will not
be payable in respect of a claim
for defective material or
workmanship of a new phone
(including standard battery and
charging unit but excluding
reconditioned and/or second
hand phones) where the
defective material or
workmanship has been brought
to Orange’s attention within 6
months of the date of purchase
of the phone.
9.6.2 For the avoidance of doubt the
administration fee is not
refundable.
9.7 You may terminate Orange Care on or
after the minimum term by giving not
less than 10 days notice before a bill
date. As a concession, if you are also
terminating your Orange account then
you may terminate Orange Care within
the minimum term and it will not be
necessary for the notice to expire on
your bill date but in such event you
will not be entitled to a refund of any
premiums paid.
9.8 Orange will negotiate renewals of the
Insurance policy on your behalf and
may change Insurer. The Insurer and
Orange may vary the terms of the
policy from time to time but will give
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reference
you 90 days notice of any such
changes. If your rights under the
policy are restricted or removed you
may terminate Orange Care on giving
not less than 10 days notice ending
on an invoice date. If you do not give
notice within one month of notification
of any changes you will be taken to
have accepted the changes.
10 term and payments – pay as you go
Service Plan
10.1 When you are connected to a pay as
you go service plan which requires
Orange Care to be purchased as an
optional extra the premium must be
paid in advance.
10.2 The policy only applies to approved
and branded Orange pay as you go
phones and may be purchased for
any phone within the current pay as
you go range. If you pay by credit
card or debit card the policy will come
into force 24 hours after your call to
request cover. If you pay by cheque
then the policy will come into force
within 24 hours of clearance of your
cheque. The Insurance and warranty
within the policy will each have a term
of 12 months. Your confirmation of
Insurance cover will be sent to you
within 30 working days after the end
of the month in which cover becomes
effective.
10.3 You may request that the policy is
terminated at any time during the 12
month period in which event Orange
will refund to you a pro rata proportion
of the premium for the balance of
each complete month remaining of
that period unless you have already
made a claim on the policy in which
event no refund will be due.
reference
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