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direct debit
Paying by Direct Debit is a convenient way
to pay. If you're a pay monthly customer
you will still be sent a detailed monthly
statement but won't have to remember to
send a cheque each month. To set up a
Direct Debit payment call 150 from your
Orange phone.
If you're a pay as you go customer you can
combine control with peace of mind,
topping up from as little as £10 a month to
£100. You can change or cancel your
Direct Debit anytime, just give 14 days
notice. To set up a Direct Debit payment
call 450 from your Orange phone .
allowing access to your Orange account
It can sometimes be useful for someone
else to have access to your account, for
example if you have more than one Orange
phone in your name. As an account holder
you can choose to allow information only
access and access which will allow
changes to be made. Please call customer
services who will send you a form.
Orange useful booklets
If you would like to receive a free booklet
containing useful information on an Orange
product or service call Orange Customer
services on 07973 973 150 or, if you are a
pay as you go customer, 450 from your
Orange phone.
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customers, Orange is fulfiling its duty as a
responsible retailer.
paperwork
14-day phone return
The 14-day phone return only applies to
new phones and excludes upgrades and
reconditioned phones. If you are unsatisfied
with our service in any way, you can return
your phone within 14 days of purchase,
and we will reimburse you the cost of
purchase and your connection charge. All
we request is that you pay for the calls
you’ve already made and a percentage of
the monthly subscription. Simply fill in the
form supplied with your phone and take it
along with your phone to your stockist. You
should retain the form for your records.
data protection
We will use the personal information you
supply us to help manage your Orange
account efficiently, for example, to assist in
handling queries, sending bills (excluding
pay as you go) or to send you information
on products and services which may be of
particular interest to you. From time to time,
we may pass information about you to third
parties or government agencies. Full details
are given in the terms and conditions
booklet.
Please call Orange customer services on
07973 100 150 or, if you are a pay as you
go customer, on 07973 100 450 if you do
not wish to receive any marketing materials
related to Orange and its services, or if you
do not wish us to pass on your details to
any other reputable organisations for sales
and marketing purposes.
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