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pay monthly terms and
conditions
1 definitions
The following words and expressions shall
have the following meanings:
Accessories
Products approved by Orange which you
use in conjunction with your Device. They
include (without limitation) batteries,
chargers, car kits, headsets and carry
cases.
Account
our records of your payments and
outstanding Charges, plus your personal
details.
Age Restricted Services
any Services which are specified for use
only by customers over a specific age.
Bar
a block placed by us on some or all of the
Services you normally use (except for calls
to emergency services). It may include us
restricting the Service whereby you will
automatically be re-directed into Orange
when you attempt to make an outgoing call
from your Device
Billing Date
the day on which your billing statement will
be issued after you have been connected.
Charges
all charges for Services, as published in our
periodically updated Price Guide. These
include any reasonable administration
charges.
Connection
the process of giving you access to a
Service. "Disconnection" and "Re-
connection" have corresponding meanings.
Content
information, communications, images and
sounds, software or any other material
contained on or available through the
Services.
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13 complaints
13.1 If you have any queries or complaints
regarding this Insurance you should in
the first instance address this to
Orange. Call 150 from your Orange
pay monthly phone or 07973 100 150
from any other phone. Pay as you go
customers should call 450 from their
Orange phone or 07973 100 450 from
any other phone. Small Business
customers should call 345 from their
Orange Phone or 07973 100 345
from any other phone and Business
Solutions customers should call 158
from their Orange phone or
07973 100 158 from any other phone.
13.2 If your queries or complaints regarding
this Insurance are not satisfied, you can
in the second instance write to Product
Insurance, Orange PCS, Senhouse
Road, Darlington, DL1 4YG.
13.3 If you are not satisfied with the way a
complaint has been dealt with you
should write to HSBC Insurance
Brokers Limited, Quay West, Trafford
Wharf Road, Manchester, M17 1PL.
13.4 If you remain dissatisfied, HSBC
Insurance Brokers as a member of the
General Insurance Standards Council
is also a member of a registered
independent dispute resolution
scheme. They will advise you how you
can contact this scheme.
13.5 Insofar as general Insurance products
are concerned Orange is monitored
by HSBC Insurance Brokers Limited
who are members of the General
Insurance Standards Council.
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