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given to a Customer in accordance
with 3.1 above is not used within the
relevant validity period stated in
Condition 3.1 such unused airtime will
be forfeited.
3.3 Notwithstanding that you use all of a
pay as you go Voucher or that the free
airtime given to a Customer in
accordance with 3.1 above expires
your Phone will continue to be
capable of receiving incoming calls for
the periods set out in the Price Guide
and/or Customer Literature current as
at the date of expiry.
3.4 We will disconnect your phone if
during the previous six months you
have not Registered a new pay as you
go Voucher or you have not made
chargeable calls from your phone or
received incoming calls on your
phone. For the avoidance of doubt
calls shall include but not be limited to
voice calls, data calls and text
messaging. On disconnection your
mobile telephone number will be
reassigned. On reconnection you will
be assigned a new mobile telephone
number.
Any remaining credit on your pay as
you go Voucher will be reinstated if
you reconnect. You can reconnect
your phone without having credit on
your pay as you go Voucher.
3.5 No cash credits will be given for
unused pay as you go Vouchers.
Credit or Debit card payments are
subject to our policy on acceptance in
force from time to time.
4 our rights to terminate your service
4.1 We may Disconnect your phone and
refuse to Re-connect it at any time in
whole or in part immediately by notice
in writing to you if:
157
events which may result in the partial
or complete non availability of the
Services.
We will use all reasonable efforts to
provide back-up Services and to keep
all such periods of non availability to a
minimum but some interruption may
be inevitable. You Register in the
knowledge of this and accept our
obligation to carry out works from
time to time in the interests of all our
customers.
2.3 We may from time to time tape
conversations between you and our
customer services for training
purposes only. For the purposes of
good management and security, we
may need to monitor the contents of
any text message you send from time
to time.
2.4 We may Suspend the Services in
whole or part at any time without
notice if you do not comply with any
of these terms and conditions or if any
money owed by you to us, whether in
relation to Services or not, remains
unpaid.
2.5 We shall investigate all complaints
made whether by or against you and
reserve the right to Suspend the
Services if a complaint has been
made against you pending the results
of investigation of the complaint.
3 pay as you go Vouchers
3.1 Free airtime given to the customer on
initial registration of their new pay as
you go phone (if any) shall be valid for
the periods set out in the Price Guide
and/or Customer Literature current as
at the date of Registration.
3.2 In the event that the cash value of
airtime forming part of free airtime
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referencereference
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