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4 exclusions
4.1 A replacement or repair will not be
provided under the terms of the
Insurance where the loss or damage
is caused by or consists of:
4.1.1 normal wear and tear or
deterioration, depreciation,
rusting or oxidisation,
atmospheric or climatic
conditions or other gradually
operating cause;
4.1.2 confiscation or detention;
4.1.3 improper maintenance, repair or
modification;
4.1.4 defective materials or
workmanship covered by the
manufacturer’s warranty;
4.1.5 breakdown of or interruption to
the network service;
4.1.6 loss of use or consequential
loss of any kind;
4.1.7 cosmetic damage which does
not impair the normal functions
of the phone;
4.1.8 loss of or theft of items left
unattended in a public place;
4.1.9 theft of items from an
unattended vehicle unless the
item was in a locked boot or
locked glove compartment and
the vehicle itself was securely
locked;
4.1.10 any wilful act, neglect or failure
to take reasonable care by you
or any authorised user or any
wilful act or neglect carried out
at the direction or instigation of
you or any authorised user;
4.1.11 disregard of manufacturer’s
and/or operating instructions;
4.1.12 damage resulting from pressure
waves caused by aircraft or
other aerial devices travelling at
sonic or supersonic speeds;
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and authorised by Orange, the registered
customer’s spouse/partner, members of
his/her immediate family, all of whom would
normally reside at the registered customer’s
address and employees of the registered
customer who use the phone with
permission of the customer.
3.1 Loss, theft or malicious damage
claims must be reported to the Police
immediately but in any event within 24
hours of discovery of the occurrence.
In respect of claims arising outside the
United Kingdom please refer to
Clause 6.14.
3.2 Your claim must be reported to
Orange as soon as possible but in any
event not more than 24 hours after
you discover the loss, theft or
damage. In respect of claims arising
outside the United Kingdom please
refer to Clause 6.14. To make a claim
you must provide the following:
3.2.1 the crime reference number in
respect of theft or malicious
damage claims or the lost
property reference number if
the phone has been lost;
3.2.2 full details of how the loss, theft
or damage occurred; and
3.2.3 any other information and
evidence as may reasonably be
requested by Orange regarding
the cause of loss or damage.
3.3 Orange will arrange repair or
replacement on behalf of the insurers.
3.4 Lost, stolen or damaged antennas will
be repaired/replaced, where
appropriate, free of charge once only.
3.5 You or any authorised user of the
phone must at all times act with due
care in looking after the phone and take
all reasonable precautions to safeguard
it against loss, theft or damage.
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referencereference
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