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persistently failed to take reasonable
care of your phone your cover will be
cancelled.
6.10 Orange may at its option require you
to return your phone for examination
before a replacement is supplied.
6.11 If Orange has reasonable cause to
believe you have made a fraudulent
claim your cover will be cancelled.
6.12 You must provide any assistance
and/or information that Orange
reasonably requests in connection
with the replacement of your phone.
6.13 A replacement item will be refused or
you will be charged for any
replacement if you have not complied
with the terms of the Insurance policy
and of Orange Care.
6.14 If your phone is lost or stolen or
maliciously damaged whilst you are
abroad you must report the loss or
theft to the relevant local authority and
to Orange as soon as possible but in
any event as soon as reasonably
practicable after you discover loss
theft or malicious damage. A
replacement phone will not be sent to
you until you return to the United
Kingdom.
6.15 Where a replacement phone is issued
under the warranty the original phone
must be returned to Orange.
6.16 You may be charged the
recommended retail price of any
battery charger or antenna returned to
Orange which is shown not to be that
originally supplied with the phone or of
any phone returned to Orange which
is shown to have been deliberately
damaged.
6.17 If your phone is lost or stolen, or
maliciously or accidentally damaged
so that it is no longer operable and
such lost theft or damage falls outside
116
these terms and conditions then
Orange may entirely at its discretion
agree to sell you a replacement phone
at prevailing replacement phone
prices. The charge for any
replacement phone so supplied will be
applied to your Orange account.
6.18 Orange will use its reasonable
endeavours to dispatch any
replacement phone to you within 24
hours of agreeing to issue such
replacement, however, for reasons
beyond our control this may not
always be possible.
6.19 Orange will arrange with you a place
and time period for any replacement
phone to be delivered, on payment of
the administration fee detailed in
clause 9.6. We reserve the right to
impose a delivery charge if you are
unavailable for the delivery as agreed.
6.20 Any replacement phone received
under either clause 3 or clause 7 will
not attract a further period of
Insurance or warranty. For the
avoidance of doubt (subject to the
provisions of clause 6) the periods
stated in clauses 8.1, 9.1 and 10.2 as
appropriate will continue to apply from
the date such cover originally came
into effect.
6.21 Any claim accepted under Orange
Care purchased as an optional extra
with your Pay Monthly service plan will
be subject to an administration fee.
See clauses 9.6, 9.6.1, and 9.6.2. for
details
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