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4.1.13 war and hostilities;
4.1.14 loss, destruction or damage in
Northern Ireland due to civil
commotion unlawful or wanton
act committed maliciously in
connection with any unlawful
association;
4.1.15 radioactive contamination;
4.1.16 loss or theft of a phone from
temporary premises is covered
only where there is evidence of
forcible and violent entry or exit.
4.2 A replacement or repair will not be
provided if:
4.2.1 Orange has reason to believe
you have made a fraudulent
claim;
4.2.2 you do not make reasonable
efforts to recover any lost or
stolen items;
4.2.3 the phone is not registered and
connected to the Orange
network in your name;
4.2.4 at the time of loss, theft or
damage the phone was not
being used or in the possession
of you or an authorised user.
5 premium payment
Insurance cover will cease if any premium is
not paid on the due date unless such delay
is due to a processing error by any clearing
bank or similar. Your phone will not be
replaced or repaired if any sum is due by
you to Orange.
6 general
6.1 It is a condition of this policy that the
replacement of any phone will only be
made with an Orange product.
Wherever possible, reasonable efforts
will be made to ensure that the
replacement phone is of the same or
similar specification.
114
reference
6.2 Replacement phones may be supplied
from refurbished stock that have been
tested and are fully functional.
6.3 In the event of a claim you are only
entitled to repair or replacement (at
the option of Orange) of your phone.
There is no entitlement to any
monetary settlement under the terms
of the Orange Care Insurance policy.
6.4 The Insurance period will be
unaffected by the replacement of your
phone and will continue to apply from
the date the Insurance first came into
force.
6.5 Should you find a phone that you
have reported lost or stolen before
you have received a replacement, you
must report this to Orange
immediately so that the delivery of the
replacement can be cancelled. If you
fail to do so we reserve the right to
impose a charge for any attempt to
deliver the replacement.
6.6 When a replacement phone has been
supplied due to accidental or
malicious damage the original phone
must be returned to Orange.
6.7 When a replacement phone has been
supplied because of loss or theft, if
the original phone is subsequently
recovered it must be returned to
Orange as it is the property of the
insurer.
6.8 If there is reason to believe that you
have not taken reasonable care of
your phone any claim may be referred
to Chartered Loss Adjusters in order
to carry out a special investigation into
the circumstances of the claim. No
free replacement or repair will be
provided unless and until the adjusters
confirm your claim is acceptable
under the terms of the policy
6.9 If Orange believes that you have
reference
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