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Nextel
®
Customer Care
There are a number of features available with your
Nextel service and your new
i
355 phone, so you
may be overwhelmed at first. Relax! Nextel
Customer Care is here to help.
Domestic Customer Care
Visit nextel.com for a variety of Customer Care
services:
• Customer Support — provides helpful
instructions on phones and services, service
and repair options, product user guides,
interactive product and service tutorials, phone
software upgrades, and answers to frequently
asked questions.
• My Nextel — provides access to your account
so you can pay bills online, add phones to your
account, reset your voicemail password and
much more.
•Contact Us — If at any time you need online
assistance with billing, product information,
order status, or related matters, click on Contact
Us. A variety of ways to contact us are available
to you so that we can help answer your specific
questions. Every effort will be made to address
your inquiry within 24 hours.
Or, call us at 1-800-639-6111 or dial 611 from your
Nextel phone.
• Should you need help with or have questions
about your phone’s features or operation, please
contact us from a landline phone, so that we can
walk through your phone’s features with you.
• Ιn accordance with Nextel’s Authorized Contact
Policy, you will need to supply account specific
information to validate that you are authorized to
receive information about and make changes to
the account. At minimum, we ask that you have
your Personal Telephone Number (PTN) and
Account number ready when you call. This will
better able us to provide you with the highest
level of service possible.
Nextel Worldwide
®
Customer
Care
When traveling outside of the U.S. and Canada,
call +1 (360) 662-5202 for your Customer Care
service needs. This customer care number is
toll-free from your Nextel phone.
International coverage, rates, and other
information is available on nextel.com.