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138 Managing Your Phone
To perform a hard reset
With the phone turned off, press and hold the VOLUME DOWN, TALK/SEND, and END/POWER buttons
until you see this message on the screen.
Wiping user data/settings &
any user installed
applications...
1.
Press VolUP to restore
manufacturer default.
2.
Press VolDown to restore
custom configuration.
3.
Press other keys to
cancel.
Release the VOLUME DOWN, TALK/SEND, and END/POWER buttons.
Press the VOLUME UP button to restore the operating system to the factory default configuration,
press the VOLUME DOWN button to restore the factory default configuration and remove any operator
customization, or press any other button to cancel the reset.
Using Clear Storage
If you can access the phone settings, you can use Clear Storage to reset your phone back to factory default
settings.
Tap Start > Settings > All Settings > System.
Tap Memory > Clear Storage tab.
Enter “1234”, tap OK and then tap Yes to confirm.
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