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Category Sub-Category Question Answer
Recovery
Solution
Password missing
What do you do, when you've forgotten
your password?
How do you obtain your password, if
forgotten?
Contact your service provider.
Recovery
Solution
Factory Rest
Web update
I want to reset my phone to improve
performance, how do I do this?
I want to update the software running on
my phone to improve performance, how
do I do this?
1. Factory Reset.
Go to tap Applications list > Settings > about >
reset your phone.
Resetting your phone will erase all your personal
content, including applications that you purchased and
downloaded, and wil restore the factory settings.
2. Try to update latest SW version via Web.Your phone
are alerted to Windows Phone Updates automatically
by the Windows Phone Update service, and the
updates are installed on the phone by using the Zune
software running on your personal computer, when
you connect your phone with it.
If you didn't install the Zune software yet, go to
www.microsoft.com/windowsphone/en-ca/
howto/wp7/start/install-the-zunesoftware.
aspx to install.
Warning!
By performing "Factory Reset", all user data will
be ERASED.
Customer MUST backup PRIOR to running factory reset
& Web update.
Wi-Fi
Wi-Fi Simple
Inquiry
What can I do with Wi-Fi (wireless
networking)?
You can connect to the internet or other network
devices anywhere an access point or wireless hotspot
is available.