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FAQ
Category Sub-Category Question Answer
Recovery
Solution
Factory Reset
How do I perform a factory
reset?
1. From the Home screen, touch the Menu
Key
.
2. Touch Settings > Privacy > Factory
data reset.
3. Read the warning and touch Reset
phone.
4. Touch Erase everything.
Attention:
If a factory reset is performed, all installed
application and user data will be erased. Please
remember to back up any important data before
performing a factory reset.
Recovery
Solution
Factory Reset
How can I perform a
factory reset if I can’t
access the phone’s setting
menu?
How to perform a factory reset:
1. Turn the power off.
2. Touch and hold the following keys at the
same time for 12 seconds: Power/Lock
Key
+ the down Volume Key.
3. Release the keys when you see the
screen message "Permanently Erase
User Data & Reset Settings?, press the
Power Key to confirm and any other key
to cancel."
4. Press the Power/Lock Key
to
confirm (or press any other key to cancel).
When you press the Power/Lock Key
to confirm, a pop-up appears asking
“Are you sure you want to continue with
erase?”.
5. Press the Power/Lock Key
and your
phone will be restored to the factory
settings. To cancel, press any other key.
Attention:
If a factory reset is performed, all installed
applications and user data will be erased.
Please remember to back up any important
data before performing a factory reset.