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Troubleshooting 12-5
NEC MH150/MH160 Mobile Handset Administration Guide - Revision 2
Flash Config Error
Handset internal configuration is corrupt. Perform “Restore Defaults” operation via
administrator menus (or re-program with
Configuration Cradle).
Illegal Proxy Type
Non NEC handset is attempting to run NEC SIP
software
Contact Service Representative.
Initializing …
The handset is performing power-on initialization. None. This is informational only.
Initializing SIP
The handset is performing a power-on
initialization of the SIP application. The phone is
initializing its data structures and attempting to
access the SIP TFTP server and download the
SIP configuration files.
None. This is informational only.
Internal Err. # #
The handset has detected a fault from which it
cannot recover.
Record the error code so it can be reported.
Turn the handset off then on again.
If error persists, try registering a different handset
to this telephone port.
If error still persists, contact NEC Unified
Solutions Technical Support and report the error.
Multiple GW Res
More than one WLAN Voice Gateway has
responded.
Caused by two or more handsets sharing the
same IP address. Assign unique IP addresses to
each handset.
Multiple SVP Reg
yyy.yyy.yyy.yyy
y…y = SVP IP address
Handset received responses from multiple SVP
Servers; displays IP address of one responding
SVP Server.
This can happen if the handset has been
reconfigured to use a different SVP server and
then powered on before the previous server has
had time to determine that the handset is no
longer connected to it. The problem should go
away after about 30 seconds.
Must Upgrade SW!
Handset software is incompatible with hardware. Download new software from the NEC Unified
Solutions website per Software Maintenance.
Net Busy
xxxxxxxxxxxx
x…x = AP MAC address.
Handset cannot obtain sufficient bandwidth to
support a call; displays MAC of failing AP.
Try the call again later.
No DHCP Server
Handset is unable to contact the DHCP server. Check that DNCP is operational and connected to
WLAN or use Static IP configuration in the
handset.
No ESSID
Attempted to run Site Survey application without
an ESSID set.
Let handset come completely up.
Statically configure an ESSID in the Admin menu.
No Func Code
Handset software download files are incorrect or
corrupted.
Reconfigure the handset to gain access to the
WLAN and download new code.
No Host IP
The handset is configured for “static IP” (as
opposed to “use DHCP”) and no valid host IP
address (the handset's IP address) has been
entered.
Enter a valid IP address in the configuration
settings or change to “use DHCP.”
No IP Address
Invalid IP. Check the IP address of the handset and
reconfigure if required.
No Line Selected
Trying to make a second call on a line that already
has an active e call
Press END, press resume, select a different line
for your second call.
No Net Access
Cannot authenticate / associate with AP. Verify the AP configuration.
Verify that all the WEP settings in the handset
match those in the APs
Message Description Action