Filter
Top Products
Troubleshooting 12-3
NEC MH150/MH160 Mobile Handset Administration Guide - Revision 2
Auth Failed
xxxxxxxxxxxx
x…x = AP MAC address.
Handset authentication was refused by AP;
displays MAC of failing AP.
Check handset and AP security settings.
Ensure AP is configured per Configuration Guide.
Try another AP
Auth Timeout
xxxxxxxxxxxx
x…x = AP MAC address.
Handset did not receive authentication response
from AP; displays MAC of failing AP.
Check handset and AP security settings.
Ensure AP is configured per Configuration Guide.
Try another AP.
Bad Code Type xx
Expected Code Type yy
xx, yy = software license types.
Handset software does not match current handset
license selection.
Download new software from the NEC Unified
Solutions website per Software Maintenance.
Bad Config
Some needed configuration parameter has not
been set.
Check all required handset configuration
parameters for valid settings.
Bad ESSID
The handset is configured for “static ESSID” (as
opposed to “Learn once” or “Learn always”), and
no ESS ID has been entered.
Enter an ESSID in the configuration settings or
change to one of the “Learn” modes.
Bad Phintl File
Handset software download files are incorrect or
corrupted.
Download new software from the NEC Unified
Solutions website per Software Maintenance.
Bad Program File
Handset software download files are incorrect or
corrupted.
Download new software from the NEC Unified
Solutions website per Software Maintenance.
Bad SIP TFTP IP
A bad unicast address has been entered for the
SIP TFTP server in static entry mode.
Re-enter the correct IP address in the
administrative menus for static IP addresses.
(battery icon),
Battery Low,
beep (audio)
Low battery. In call: the battery icon displays and a soft beep
will be heard when the user is on the handset and
the battery charge is low. User has 15-30 minutes
of battery life left.
Not in call: The battery icon displays whenever
the battery charge is low The message Battery
Low and a beep indicate a critically low battery
charge when user is not on the handset. The
handset will not work until the Battery Pack is
charged
Battery Failure
The Battery Pack is not functioning. Replace the Battery Pack with a new or confirmed
NEC Unified Solutions Battery Pack. Only NEC
Unified Solutions Battery Packs will work.
Battery Failed
Battery Pack is damaged or incompatible with
handset.
Replace the Battery Pack with a new or confirmed
NEC Unified Solutions Battery Pack. Only NEC
Unified Solutions Battery Packs will work.
Can't Renew DHCP
yyy.yyy.yyy.yyy
y…y = DHCP server IP address.
DHCP server is not responding to initial renewal
attempt.
Configuration problem. Check the IP address
configuration in the DHCP server.
Charging …
The handset is charging in the desktop charger. No action needed.
Charge Complete
The handset is now fully charged. No action needed.
Checking Code
Handset is contacting the TFTP server to
determine if it has a newer version of software
that should be downloaded.
None, this message should only last for
approximately one second. If message remains
displayed, power off and contact customer
support for a replacement phone.
Checking DHCP IP
The handset is retrieving DHCP information from
the DHCP server.
None. This is informational only.
CRC Code Error
The software which has been TFTP downloaded
has a bad redundancy code check.
Try the download again; it is possible the software
was corrupted during download. If the error
repeats, check that the download image on the
TFTP server is not corrupted.
Message Description Action