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12-8 Troubleshooting
NEC MH150/MH160 Mobile Handset Administration Guide - Revision 2
Storing Config
Handset is storing changes to handset
configuration.
None. Informational only. The handset may
display this briefly following a configuration
change or software download.
SVP Service Rej.
The WLAN Voice Gateway has rejected a request
from the handset.
The handset will restart and attempt to re-register
with the SVP Server, which should fix the
problem. Report to your administrator if it keeps
happening.
System Busy
yyy.yyy.yyy.yyy
y…y = SVP Server IP Address.
SVP Server has reached call capacity
All call paths are in use, try the call again in a few
minutes.
System Locked
(with Busy Tone)
WLAN Voice Gateway is locked. Try call again later, system has been locked for
maintenance.
TFTP ERROR(x):yy
A failure has occurred during a TFTP software
download. (x) = The file number which was being
downloaded; yy is an error code describing the
particular failure. Possible error codes are:
01 = TFTP server did not find the requested file
02 = Access violation (reported from TFTP server)
07 = TFTP server reported “No such user” error.
16 = No TFTP server address.
81 = File put into memory did not CRC.
FF = Timeout error. TFTP server did not respond
within a specified period of time.
Error code 01, 02, 07, or 16 - check the TFTP
server configuration
Error code 81, the handset will attempt to
download the file again.
For other messages, power off the handset, then
turn it on again to retry the download. If the error
repeats, note it and contact NEC Unified
Solutions Customer Support
Too Many Errors
The handset continues to reset and cannot be
recovered.
Fatal error. Return handset to NEC Unified
Solutions.
Unknown
xx:yy:zz
A phrase is missing from the phintl file. Download new software from the NEC Unified
Solutions website per Software Maintenance.
Unsupported Codec
The PBX has requested using a codec not
supported by the handset.
Check PBX configuration for supported codecs
and reconfigure if necessary.
Updating …
The handset is internally updating its software
images.
None. The handset may do this briefly after a
download. This is informational only.
Updating Code…
Handset is downloading new software into
memory. The number icons at the bottom of the
display indicate which file number is currently
being downloaded. This message also displays a
progress bar. When the progress bar fills the
display line the update operation is complete on
that file.
None. When the progress bar fills the display line
the update operation is complete on that file.
Do not turn the handset off during this operation.
Wait for bandwidth
The phone is waiting for bandwidth sufficient for
voice communication.
No action required. You will have the option of
pressing END to abort the phone call.
Waiting…
Handset has attempted some operation several
times and failed.
None. The handset is waiting for a specified
period of time before attempting that operation
again.
Wrong Code Type
The software loaded into the handset is incorrect
for this model phone.
Replace the software image on the TFTP server
with software that is correct for the handset
model.
Message Description Action