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Nokia 6820i User Guide 109 Copyright © 2004 Nokia
Reference Information
c) Nokia was not advised in writing by the Consumer of the alleged defect or malfunction
of the Product within fourteen (14) days after the expiration of the applicable
limited warranty period.
d) The Product serial number plate or the enhancement data code has been removed,
defaced or altered.
e) The defect or damage was caused by the defective function of the cellular system
or by inadequate signal reception by the external antenna, or viruses or other
software problems introduced into the Product.
8 Nokia does not warrant uninterrupted or error-free operation of the Product. If a problem
develops during the limited warranty period, the Consumer shall take the following
step-by-step procedure:
a) The Consumer shall return the Product to the place of purchase for repair or
replacement processing.
b) If “a” is not convenient because of distance (more than 50 miles) or for other good
cause, the Consumer shall ship the Product prepaid and insured to:
Nokia Inc., Attn: Repair Department
795 West Nasa Blvd.
Melbourne, FL 32901
c) The Consumer shall include a return address, daytime phone number and/or fax
number, complete description of the problem, proof of purchase and service
agreement (if applicable). Expenses related to removing the Product from an
installation are not covered under this limited warranty.
d) The Consumer will be billed for any parts or labor charges not covered by this
limited warranty. The Consumer will be responsible for any expenses related to
reinstallation of the Product.
e) Nokia will repair the Product under the limited warranty within 30 days after
receipt of the Product. If Nokia cannot perform repairs covered under this limited
warranty within 30 days, or after a reasonable number of attempts to repair the
same defect, Nokia at its option, will provide a replacement Product or refund the
purchase price of the Product less a reasonable amount for usage. In some states
the Consumer may have the right to a loaner if the repair of the Product takes
more than ten (10) days. Please contact the Customer Service Center at Nokia at
the telephone number listed at the end of this warranty if you need a loaner and
the repair of the Product has taken or is estimated to take more than ten (10) days.
f) If the Product is returned during the limited warranty period, but the problem with
the Product is not covered under the terms and conditions of this limited warranty,
the Consumer will be notified and given an estimate of the charges the Consumer
must pay to have the Product repaired, with all shipping charges billed to the Consumer.
If the estimate is refused, the Product will be returned freight collect. If the Product
is returned after the expiration of the limited warranty period, Nokia’s normal service
policies shall apply and the Consumer will be responsible for all shipping charges.