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Troubleshooting
121
Q&A
Phone display
• Q. Why do missing, discoloured or bright dots appear on
the screen every time I turn on my phone?
A. This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or off.
This is normal, not a fault.
Camera
• Q: Why do images look smudgy?
A: Check that the camera lens protection window is clean.
Bluetooth
• Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your phone, you can
either end the connection using the other device or by
deactivating Bluetooth. Go to Bluetooth and select the
setting Bluetooth→ Off.
• Q: Why can’t I find my friend’s Bluetooth-enabled device.
A: Check that both have activated Bluetooth.
Check that the distance between the two devices is not
over 10 metres or that there are no walls or other
obstructions between the devices.
Check that the other device is not in ‘Hidden’ mode.
Check that both devices are compatible.
Multimedia messaging
• Q: What should I do when the phone tells me that it cannot
receive a multimedia message because memory is full?
A: The amount of memory needed is indicated in the error
message: Not enough memory to retrieve message. Delete
some data first. To view what kind of data you have and
how much memory the different data groups consume, go
to File manager and select Options→Memory details.
• Q: How can I end the data connection when the phone
starts a data connection again and again? The notes:
Retrieving message or Trying to retrieve message again are
shown briefly. What is happening?
A: The phone is trying to retrieve a multimedia message
from the multimedia messaging centre.
Check that the settings for multimedia messaging have
been defined correctly and that there are no mistakes in
phone numbers or addresses. Go to Messaging and select
Options→ Settings→
Multimedia message.
To stop the phone from making a data connection, you
have the following options. Go to Messaging and select
Options→ Settings→ Multimedia message, and then:
• Select On receiving msg. → Defer retrieval if you want the
multimedia messaging centre to save the message to be
retrieved later, for example, after you have checked the
settings. After this change, the phone still needs to send
information notes to the network. To retrieve the
message later, select Retr. immediately.
• Select On receiving msg. → Reject message - if you want
to reject all incoming multimedia messages. After this
change, the phone needs to send information notes to
the network and the multimedia messaging centre will