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Send the lock message
To lock the device remotely, write the predefined text, and send it to your device as a
text message.
To unlock your device, you need the lock code.
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Support
When you want to learn more about how to use your product or you are unsure how
your device should function, go to www.nokia.com/support, or using a cellular phone,
nokia.mobi/support. You can also read the in-device guide. Select Menu >
Applications > User guide.
If this does not resolve your issue, do one of the following:
• Reboot your device. Switch off the device, and remove the battery. After about a
minute, replace the battery, and switch on the device.
• Restore the original factory settings
• Update your device software
If your issue remains unsolved, contact Nokia for repair options. Go to www.nokia.com/
repair, or in Latin America, www.nokia-latinoamerica.com/centrosdeservicio. Before
sending your device for repair, always back up your device data.
Troubleshooting
If your device stops responding
Reboot your device. Press and hold the power key
for about 8 seconds. The device
vibrates three times and switches off. To switch your device on again, press the power
key
.
No content, such as contacts or messages, is deleted.
Restore original settings
If your device is not working properly, you can reset some settings to their original
values.
1 End all active calls and connections.
2 Select Menu > Settings and Phone > Phone management > Factory settings >
Restore.
3 Enter the lock code.
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