Troubleshooting
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multimedia messages. After this change, the phone does
not make any network connections related to multimedia
messaging.
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the
contact card in Contacts.
Camera
Q: Why do images look smudgy?
A: Ensure that the camera lens protection window is clean.
Calendar
Q: Why are the week numbers missing?
A: If you have changed the calendar settings so that the week
starts on a day other than Monday, the week numbers are
not shown.
Browser services
Q: What do I do if the following message is displayed: No
valid access point defined. Define one in Web settings.?
A: Insert the correct browser settings. Contact your service
provider for instructions.
Log
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all events,
select Connect. > Log > Options > Filter > All
communication.
Q: How do I delete my log information?
A: Select Connect. > Log > Options > Clear log or go to
Settings > Log duration > No log. These will erase the log
contents, recent calls register, and message delivery
reports permanently.
PC connectivity
Q: Why do I have problems in connecting the phone to my PC?
A: Make sure that Nokia PC Suite is installed and running on
your PC. See the User Guide for Nokia PC Suite on the
CD-ROM. If Nokia PC Suite is installed and running, you
can use Nokia Get connected wizard available in Nokia PC
Suite to connect to your PC. For further information on
how to use Nokia PC Suite, see the help function on Nokia
PC Suite or visit the support pages at www.nokia.com.
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the lock
code, contact your phone dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service
provider.
For information about passwords, contact your access
point provider, for example, a commercial Internet service
provider (ISP), service provider, or network operator.