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Troubleshooting
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Copyright © 2005 Nokia. All rights reserved.
Application not responding
Q: How do I close an application that is not responding?
A: Open the application switching window by pressing and
holding . Then scroll to the application, and press
to close the application. Note that you cannot close the
Music Player application.
Phone display
Q: Why do missing, discoloured, or bright dots appear on the
screen every time I turn on my phone?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Memory low
Q: What can I do if my phone memory is low?
A: You can delete the following items regularly to avoid low
memory:
• Messages from Inbox, Drafts, and Sent folders in
Messaging
• Retrieved e-mail messages from the phone memory
• Saved browser pages
• Images and photos in Gallery
To delete contact information, calendar notes, call timers, call
cost timers, game scores, or any other data, go to the
respective application to remove the data. If you are deleting
multiple items and any of the following notes are shown: Not
enough memory to perform operation. Delete some data
first. or Memory low. Delete some data., try deleting items
one by one (starting from the smallest item).
Q: How can I save my data before deleting it?
A: Save your data using one of the following methods:
• Use Nokia PC Suite to make a back-up copy of all data to
a compatible computer.
• Send images to your e-mail address, then save the images
to your computer.
• Send data using a Bluetooth connection to a compatible
device.
• Move data from the device memory to the hard drive of
your device.