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• Q&A
Phone display
Q. Why do missing, discoloured, or bright dots appear on the screen every
time I turn on my phone?
A. This is a characteristic of this type of display. Some displays may contain pixels
or dots that remain on or off. This is normal, not a fault.
Camera
Q. Why do images look smudgy?
A. Check that the camera lens protection window is clean. See “Care and
Maintenance” on page 114.
Bluetooth
Q. Why can’t I end a Bluetooth connection?
A. If another device is pairing with your phone but not sending data, and leaves
the device connection open, then the only way to disconnect it is to deactivate
the Bluetooth link altogether. Go to Bluetooth and select the setting
Bluetooth→ Off.
Q. Why can’t I find a device using Bluetooth technology.
A. Check that both have activated Bluetooth.
Check that the distance between the two devices is not over 10 metres or that
there are no walls or other obstructions between the devices.
Check that the other device is not in ‘Hidden’ mode.
Check that both devices are compatible.
Multimedia messaging
Q. What should I do when the phone tells me that it cannot receive a
multimedia message because memory is full?
A. The amount of memory needed is indicated in the error message: Not enough
memory to retrieve message. Delete some data first. To view what kind of
data you have and how much memory the different data groups consume, go
to File manager and select Options→Memory details.