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Troubleshooting
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Copyright © 2006 Nokia. All rights reserved.
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the contact
card in Contacts.
Camera
Q: Why do images look smudgy?
A: Check to see if the camera lens protection window is clean.
Calendar
Q: Why are the week numbers missing?
A: If you have changed the calendar settings so that the week
starts on a day other than Monday, the week numbers will
not be shown.
Browser services
Q: What do I do if the following message is displayed: No
access point defined. Define one now??
A: Insert the correct browser settings. Contact your service
provider for instructions.
Log
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all events,
select Connect. > Log. Press and select Options > Filter
> All communication.
Q: How do I delete my log information?
A: Select Connect. > Log. Press and select Options >
Clear log or go to Settings > Log duration > No log. These
will erase the log contents, recent calls register, and message
delivery reports permanently.
PC connectivity
Q: Why do I have problems in connecting the phone to my PC?
A: Make sure that Nokia PC Suite is installed and running on
your PC. See the User Guide for Nokia PC Suite on the
CD-ROM. For further information on how to use Nokia PC
Suite, see the help function on Nokia PC Suite or visit the
support pages at www.nokia-asia.com.
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your phone dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service
provider.
For information about passwords, contact your access
point provider, for example, a commercial Internet service
provider (ISP), service provider, or network operator.