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Troubleshooting
Fax diverts and barrings are defined in Tools > Account settings… in the Messaging
application. Data barring is set in the Data call barring in Control panel. Data calls
cannot be diverted.
8. Cannot select a contact
If you cannot select a contact in the Telephone, Fax, SMS or Mail directory, the
contact card does not have a telephone number, fax number, wireless phone
number or an e-mail address. Add the missing information to the contact card in
the Contacts application.
9. Cannot send or receive faxes, short messages or mail
Make sure that you have subscribed to these network services.
The phone may be off, or the communicator is low on memory.
The number format you use may be invalid, or the called number has not answered
within 10 tries, or you are calling to a wrong phone number.
The phone may be busy: data or fax is being sent or received, the communicator is
being used as a fax modem. Wait for the data/fax transmission to end, or drop the
call by pressing the key on the phone keypad.
Fax/data barrings or fax diverts may be active. You can define the Fax barrings/
diverts in Tools > Account settings… in Messaging.
Fax reception: Your SIM card may not have a fax number.
Mail reception: You have not subscribed to a remote mailbox service, or the mail
service you are using uses another mail protocol than what you have selected.
(Check with your Internet Service Provider whether you should be using POP3 or
IMAP4.) If you are using secure connections, your remote mailbox service also has
to support secure connections. There may also be a transient problem with the