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167
I cannot connect
to the remote
Bluetooth stereo
headset
Ensure that the correct passkey was
entered on the device during the
connection with the headset. Most
Bluetooth headsets have a fixed
passkey that would be mentioned in
their user’s guide. You would need to
enter the passkey when establishing a
connection with the headset.
I cannot listen to
music on the
remote
Bluetooth stereo
headset
• Ensure that you are connected to
the Bluetooth stereo headset.
• Ensure that the song that you are
playing is one of the supported
formats.
• Check the battery levels on the
Bluetooth stereo headset.
• Ensure that the device and headset
are within range of each other. The
maximum distance between the two
should not be more than 10 metres.
There are breaks
in the music
being played on
the remote
Bluetooth stereo
headset
You may observe breaks if there are
walls that separate the device and the
Bluetooth stereo headset.
I cannot make a
call using the
Bluetooth stereo
headset while
listening to
music.
End a Bluetooth connection and
re-connect to the headset using the
hands-free profile.
Problem Description & Solution