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Troubleshooting
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If the above guidelines do not help you to solve the
problem, take note of:
• the model and serial numbers of your device
• your warranty details
• a clear description of the problem
Then contact your local dealer or Samsung after-sales
service.
Call History
The call history
appears empty
You may have activated a filter, and
no communication events fitting that
filter have been logged. To see all
events, press the
Start
soft key and
select
Call History
. Press the
Menu
soft key and select
Filter
→
No Filter
.
Messaging
I cannot select a
contact card
when creating a
message
If the contact card does not have a
phone number or email address, you
cannot select it. Add the missing
information to the contact card in
Contacts.
PC connectivity
Problems occur
when connecting
the device to a
PC
Make sure that ActiveSync is installed
and running on your PC. See the
user’s guide for ActiveSync on the CD-
ROM. For further information on
ActiveSync, see the help function on
ActiveSync or visit
www.microsoft.com.
Problem Description & Solution