Smart Technologies 8084i-G4-SMP Cell Phone User Manual


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Chapter 7
53 smarttech.com/kb/170446
Chapter 7: Troubleshooting your
interactiveflatpanel
Locating the interactive flat panel serial number 53
Resolving image issues 53
Resolving blank screen issues 54
Resolving image quality issues 55
Resolving touch control and digital ink issues 58
Resolving audio issues 60
Resolving remote control issues 61
Resolving presence detection issues 62
Resolving issues using the SMART ConnectionWizard 63
Resolving issues using SMARTBoard Diagnostics 64
Checking the camera view 64
This chapter provides you with the information necessary to solve simple issues that can occur with
your interactive flat panel. If issues persist, or aren’t covered in this chapter, contact SMARTSupport
(smarttech.com/contactsupport).
Locating the interactive flat panel serial number
When you contact SMARTSupport, you might be asked to provide the interactive flat panel serial
number. The easiest way to locate this serial number is using the on-screen display menu (see page
69 for SMARTBoard 8070i-G4-SMP interactive flat panels or page 80for SMARTBoard
8084i-G4-SMP interactive flat panels).
Resolving image issues
Complete the following steps if your interactive flat panel doesn’t display an image correctly or
doesn’t display any image at all.
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