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Troubleshooting
My phone is not working as expected
If you experience problems with your phone, check these tips before you try anything
else:
•
Charge your phone if the battery level gets low.
•
Use the power key to restart your phone.
•
Try restarting your phone by removing and reinserting the SIM card.
•
Force a restart of the phone. Press and hold both the power
key and the volume up
key for five seconds. After the phone vibrates once, release the keys. The phone restarts
automatically.
•
Update your phone software. Updating your phone ensures optimal performance and
provides the latest enhancements. See Updating your phone on page 130 for more
information.
•
Reset your phone.
To force restart your phone
1
Press and hold both the volume up key and the power key for five seconds.
2
After your phone vibrates once, release the keys. The phone restarts
automatically.
To force a phone shutdown
1
Press and hold both the volume up key and the power key for 10 seconds.
2
After your phone vibrates three times, release the keys. The phone turns off
automatically.
Resetting the phone
You can reset your phone to its original settings, with or without deleting all of your
personal data. It is possible to reset the phone to the state it was in before you first
turned it on. But before you perform a reset, make sure to back up any important data
saved on your phone.
To reset the phone
To avoid permanent phone damage, do not restart the phone while a reset procedure is
underway.
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