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26 Using BlackBerry Connect
do not help, go to www.blackberry.com/support. This
site also contains other useful information. For
additional support, contact your service provider.
Messages deleted on the phone are not deleted in my
corporate mail program.
Change the
Delete setting from More > Tools >
Reconcile
in the BlackBerry Connect messaging
account to
All.
Messages marked as unread in my corporate mail
program are not marked as unread on the phone.
Turn
Reconcile on from More > Tools > Reconcile in
the BlackBerry Connect messaging account and select
Reconcile now in BlackBerry Connect message view to
get any updates.
Messages sent by a rule to a folder in my corporate
mail program are not received on the phone.
Check the supported folders setting in
Folder
redirection
in your phone, or in the BlackBerry Connect
Desktop for Sony Ericsson application in your PC. Make
sure that the folder is supported. See Email folders on
page 6 for more information.
A folder is selected for redirection, but the messages go
into the Inbox.
If the supported folder is a sub folder of another
supported folder, then messages will be received in the
top level folder on the phone.
If messages from a folder are redirected to your phone
even if you have not enabled the folder for redirection,
you could be using an old version of Outlook.
A new message has been received as I can see it on the
status bar of the phone, but when I go to the Inbox,
there's no new message.
From the messaging view, highlight the BlackBerry
folder and press on one of the two arrow icons to cycle
between the available folders. The new message will be
in one of these folders.
You can find which folders that are supported for
redirection in the
Folder redirection menu in the
BlackBerry Connect account
More > Tools menu on
your phone. If you use the BlackBerry Connect Desktop
for Sony Ericsson application on your PC, select the
BlackBerry service and then go to the folder drop-down
menu to find the same information.