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Using BlackBerry Connect 27
Address Lookup is not available.
Address Lookup is only available with BlackBerry
Enterprise Solution accounts. Check that you are not in
Flight mode and that you have an Address Lookup
service book entry in the Service tab in the BlackBerry
Connect application. See your IT administrator if the
Address Lookup service book is missing.
The phone cannot register on the BlackBerry network.
Check that data coverage is available.
The phone cannot get BlackBerry service when
roaming.
Your phone automatically uses the operator that
provides the best voice coverage, not data coverage,
when you are roaming.
Before travelling ask your home operator which
operators are able to offer you roaming data in the
country you are visiting. Change your phone’s GSM
Network search mode from
Automatic to Manual and
select the operator your home operator has
recommended to you. To do this:
1. Select
> Control panel > Connections > Mobile
networks
. Change the Search mode to Manual.
2. Select
More > Select network on the menu, and
choose the recommended operator from the list.
Select
Done.
I cannot provision the phone.
If you provision by USB, you need to make sure that the
phone is connected to the PC using the Sony Ericsson
PC Suite for Smartphones.
All my meetings have moved some hours backwards or
forwards.
If your operator supports Update time and you have
turned this feature on you should turn it off in
>
Control panel
> Device > Time & date > More > Set
updates
. Change Update system time from Ask me to
Never.
The downloaded attachment cannot be opened in
BlackBerry Attachment Viewer.
Check that the attachment is one of the supported file
types. See BlackBerry Attachment Viewer on page 11.
I cannot synchronize Calendar with the Sony Ericsson
PC Suite for Smartphones.
When the BlackBerry [Calendar] service book is
installed local synchronization is disabled because
BlackBerry Connect software uses wireless
synchronization.