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48 Sprint Worldwide Wireless Service
Contacting Sprint
If you experience any issues with voice or data services while outside of the
United States, Sprint offers customer support 24 hours a day. In the event that
you do experience an issue, try the following actions:
ⅷ First try powering your device off and then back on; this will force your
BlackBerry® device to reregister with the network.
ⅷ Try manually selecting another network. Information for selecting networks
can be found in the phone guide.
If neither of these actions resolves your issue, you will need to contact customer
service (see below). When calling to report an issue the following information
will be beneficial in trying to resolve your issue as quickly as possible:
ⅷ Your wireless phone number.
ⅷ The city and country you are traveling in.
ⅷ Any error messages that display on your BlackBerry® device or that you heard
when trying to place a call.
ⅷ If the issue is with data, were you able to place voice calls?
ⅷ If the issue is with voice service were you able to access data?
Please call the numbers below if you need assistance:
While in the United States:
ⅷ Call 1-888-226-7212, option 2.
While traveling outside the United States:
ⅷ In GSM mode: press and hold and then dial 1-817-698-4199, option 2.
ⅷ In CDMA mode: enter the country code and then dial 1-817-698-4199, option 2.
There is no charge for this call from your BlackBerry® device.