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Frequently Asked Questions 59
FAQs
Frequently Asked Questions
Why does my BlackBerry® device not turn on?
ⅷ The power might be off. Press the Power button on top of the device.
ⅷ The battery might not be charged. See “Charge the Battery” on page 7 for
more information.
Why does my BlackBerry® device not charge?
ⅷ A connection might not be complete. Check that all cables and plugs are fully
inserted into ports and power outlets. See “Charge the Battery” on page 7 for
more information.
ⅷ The battery might not be inserted properly. Remove and reinsert the battery.
Verify that the connectors align. See “Insert the Battery” on page 5 for more
information.
ⅷ If you connect your BlackBerry® device to your computer to charge (see
below), verify that the computer is turned on. If you connect your device to
the computer using a USB hub, the hub must be self powered to provide
enough power to charge your device.
Can I charge my BlackBerry® device by connecting it to my computer?
If you have installed the BlackBerry® Desktop Software or the BlackBerry®
Device Manager on your computer, you can connect your BlackBerry® device to
the computer to charge the battery.
1. Verify that the computer is turned on.
2. Connect the smaller end of the USB cable to your BlackBerry® device.