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64 Frequently Asked Questions
Help or contact Sprint for more information about changing or updating your
BlackBerry® device.
Why can I not add a supported email address?
Verify that the email account that is associated with the email address that you
want to add supports POP3 or IMAP4. Contact your email provider for more
information about the address types that you can add. See the BlackBerry®
Internet Service Online Help for more information about adding supported email
addresses.
When I add a supported email address, how does it work with the BlackBerry® Internet
Service?
When you add a supported email account (up to 10) to the BlackBerry® Internet
Service, a link is established between the BlackBerry® Internet Service and the
email account that is associated with the email address you have added. This link
allows you to send and receive email messages from your BlackBerry® device
using the email account that you have added. Email messages continue to be
delivered to the original email account as they were before you added the email
account to the BlackBerry® Internet Service. You also see email messages from the
account that you have added in the message list on your BlackBerry® device. Email
messages that you read, file, or delete on your BlackBerry® device should be
reflected as read, filed, or deleted wirelessly in your email account. Changes that
you make to email messages from another access interface are not reflected on
your BlackBerry® device. If you have a Microsoft Exchange or IBM Lotus Domino
work email account, or an IMAP personal email account, email messages that you
send from the BlackBerry® device are copied to the Sent Items folder in your
supported email account. Likewise, email messages that you delete from the
BlackBerry® device are copied to the Deleted Items folder.