Filter
Top Products
60 Frequently Asked Questions
3. Connect the larger end of the USB cable to an available USB port on your
computer.
Why can I not send or receive email messages?
Verify that your BlackBerry® device is connected to the Sprint National Network
and that you are in a wireless coverage area. See “Connect to the Sprint National
Network” on page 9 for more information.
Verify that you have set up a supported email account for use with your
BlackBerry® device. See “Choosing Your Email Setup Option” on page 11 for
more information.
If you are using the BlackBerry® Internet Service, see the BlackBerry® Internet
Service Online Help for more information about email message troubleshooting.
If you continue to be unable to send and receive messages, reset your
BlackBerry® device by removing and reinserting the battery.
Can I integrate my BlackBerry® device with a corporate email account if I do not have
access to a BlackBerry® Enterprise Server?
If you use Microsoft Outlook (Workgroup installation) with an email account on
a Microsoft Exchange Server version 5.5 or later and your BlackBerry® device
does not have access to a BlackBerry® Enterprise Server, your system
Note:
To find more help with connecting your BlackBerry® device to the computer,
click Help in the BlackBerry® Desktop Software to view the BlackBerry®
Desktop Software Online Help.
Note:
To find more help with sending and receiving email messages, in the
messages list, click the trackball. Click Help > Email Messages.