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Password
: enter four to sixteen letters, digits, or symbols to
unlock.
To change when your touchscreen goes to sleep, see “Power
key” on page 19.
Note: You can make emergency calls on a locked smartphone
(see “Emergency calls” on page 29). A locked smartphone still
rings, but you need to unlock it to answer.
Can’t unlock?
Face unlock: If your smartphone doesn’t recognize your face,
you’ll be prompted to enter your backup pattern or PIN code
to unlock it.
Pattern, PIN, or password: If you forget your pattern, PIN, or
password, you can enter your Google™ account email and
password to unlock the smartphone.
If you don’t have a Google™ account on your smartphone,
contact Verizon Wireless to have your device factory reset.
Warning: A factory reset will delete all data on your
smartphone.
SIM lock
Caution: If you enter an incorrect SIM PIN code three times,
your smartphone locks your SIM card and asks for your PIN
unlock code. Contact Verizon Wireless for your PIN unlock
code.
To set a SIM card PIN that you must enter when you turn on
your smartphone:
Find it: Tap Apps >
Settings
>
Security & Screen Lock
>
Set up SIM card lock
>
Lock SIM card
To set your SIM PIN, enter a 4-digit code. To change your code,
choose
Change SIM PIN
.
Encrypt your smartphone
Caution: If you forget your encryption code, you cannot
recover the data stored on your smartphone or memory card.
Encrypting your files can take an hour or more. Leave your
smartphone plugged in, and be careful not to interrupt the
process.
Encryption protects the accounts, settings, apps, and files on
your smartphone, so that people cannot access them if your
smartphone is stolen.
To encrypt your smartphone and require a PIN or password
whenever you turn on your smartphone:
Find it: Tap Apps >
Settings
>
Security & Screen Lock
>
Encrypt phone