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User Guide 81
14 Get Help
User Guide
You have a user guide located on your phone. To
access this user guide, select
Menu > Settings >
Phone Info > User Guide.
The user guide for your phone is also located on
the web at
www.kyocera-wireless.com/support.
Customer Support
Your service provider’s customer support
department may be accessible directly from your
phone when you dial a number, such as *611
(check with your service provider). They can
answer questions about your phone, phone bill,
call coverage area, and specific features available
to you, such as call forwarding or voicemail. For
questions about the phone features, refer to the
materials provided with your phone, or visit
www.kyocera-wireless.com.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
• Web site:
www.kyocera-wireless.com.
• Email: phone-help@kyocera-wireless.com.
• Phone: 1-800-349-4478 (U.S. and Canada) or
1-858-882-1401.
• Customer support phone numbers are also
available in the following countries:
– India: 1-600-121214 or 0124-284-5000
– Puerto Rico: 1-866-664-6443
Before requesting support, please try to
r
eproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider.
• The actual error message or problem you are
experiencing.
• The steps you took to reproduce the problem.
• The phone’s mobile equipment identifier
(MEID).
Note: T
o locate the MEID select Menu >
Settings > Phone Info > Build Info and scroll
down to
MEID for the 18-digit number. If your
phone uses an electronic service number (ESN),
then
ESN replaces MEID.
Qualified Service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.