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FAQ
Category Sub-Category Question Answer
Recovery
Solution
Factory Reset
How can I perform a
factory reset if I can’t
access the phone’s setting
menu?
How to perform a factory reset:
1. Turn the power off.
2. Press and hold the following keys at the
same time:
Power/Lock Key
+ the down Volume
Key + the up Volume Key.
3. Release only the Power/Lock Key
just right after the phone vibrates.
It may take around 3 seconds.
3. Release the Volume Keys when you see
the screen message "Permanently Erase
User Data & Reset Settings? Press the
Power key to confirm and any other key
to cancel." The first message will be
displayed in 10 to 12 seconds.
4. Press the Power/Lock Key
to
confirm (or press any other key to cancel).
When you press the Power/Lock Key
to confirm, a pop-up appears asking "Are
you sure you want to continue with erase?".
5. Press the Power/Lock Key and
your phone will be restored to the factory
settings. To cancel, press any other key.
Attention:
If a factory reset is performed, all installed
applications and user data will be erased.
Please remember to back up any important
data before performing a factory reset.
Battery
installing
Phone locked-up and does
not function
Remove the battery and install it to restart
your phone again. (similar to how you may
restart your PC/computer).
Power Reset
In the case of a malfunction or lock up error,
press and hold the Power/Lock Key for 8
seconds to reset the phone.