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Troubleshooting
To see frequently asked questions about your device, visit
the product support pages at the Nokia web site.
Q: What is my lock, PIN, or PUK code?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your device dealer. If you forget or lose
a PIN or PUK code, or if you have not received such a code,
contact your network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold the home key. Scroll to the application,
and press the backspace key to close the application.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
Q: Why do missing, discoloured, or bright dots
appear on the screen every time I switch on my
device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or off.
This is normal, not a fault.
Q: Why can’t I find my friend’s device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have activated
Bluetooth connectivity, and are not in the hidden mode.
Check also that the distance between the two devices is
not over 10 metres (33 feet) and that there are no walls or
other obstructions between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can
end the connection using the other device or by
deactivating Bluetooth connectivity. Select Menu >
Connectivity > Bluetooth > Bluetooth > Off.
Q: Why can't I see a WLAN access point even
though I know I'm within its range?
A: Check that the Offline profile is not in use in your device.
The WLAN access point may use a hidden service set
identifier (SSID). You can only access networks that use a
hidden SSID if you know the correct SSID, and have created
a WLAN access point for the network on your Nokia device
Check that the WLAN access point is not on channels 12-13,
as they cannot be associated with.
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